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Get Help with SNAP Benefits

Need help with SNAP? Our team can guide you through the process—whether you’re applying for the first time, renewing, or checking your case status.
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If you’re struggling to afford groceries, you’re not alone. The Supplemental Nutrition Assistance Program (SNAP), formerly known as food stamps, helps individuals and families buy food so they can focus on what matters most—living healthy and fulfilling lives.

In Alaska, SNAP provides monthly benefits on an Alaska Quest Card (like a debit card) to purchase groceries at participating stores and farmers’ markets. Whether you’re a family with children, a senior on a fixed income, a working individual, or between jobs, SNAP is here to help.

Who Qualifies for SNAP?

SNAP eligibility is based on household size, income, and expenses. To qualify, you must:

  • Be a U.S. citizen or qualified immigrant
  • Live in Alaska
  • Meet work requirements (some adults without dependents must work, train, or volunteer to receive benefits)
  • Meet income guidelines (based on gross and net income)
Many working households, seniors, college students, and families qualify—even if they don’t realize it. Don’t assume you’re ineligible—apply to find out!
 
To see if you qualify, text SNAP to 907-891-8913. You'll answer a few quick automated questions, and we'll guide you through the process.

Submit Your Completed SNAP Application

  • You may email your application to us at snap@foodbankofalaska.org or you may email it directly to Alaska Division of Public Assistance (DPA) at hss.dpa.offices@alaska.gov
  • You can fax your application to the DPA at 888-269-6520
  • Drop your application off at one of the DPA offices

Quick Guide to

Understanding Your Rights & Responsibilities for SNAP

Knowing your rights and responsibilities as a SNAP participant helps ensure you receive the benefits you’re entitled to while following program guidelines.

What are my rights as a SNAP recipient?

You have the right to:

  • Apply for SNAP and receive a timely decision on your application.
  • Be treated with dignity and respect by all SNAP representatives.
  • Request a fair hearing if you disagree with a decision about your benefits.
  • Use your SNAP benefits at authorized stores and farmers’ markets to buy eligible food items.
  • Report changes in your income, household size, or expenses to ensure you receive the correct benefit amount.
What are my responsibilities as a SNAP recipient?

To stay eligible for SNAP, you must:

  • Provide accurate information on your application and report changes promptly.
  • Use benefits only for approved food items. SNAP cannot be used for alcohol, tobacco, hot/prepared foods, or non-food items.
  • Meet work requirements (if applicable) by working, training, or volunteering, unless exempt.
  • Avoid fraud or misuse of benefits, which can result in penalties or disqualification.
What happens if I don’t follow the rules?

SNAP has strict policies to prevent fraud and misuse. Violations, such as selling benefits or providing false information, can lead to warnings, benefit reductions, or disqualification from the program.

Where can I find more information about SNAP rights and responsibilities?

Visit Alaska’s SNAP Program website or contact us at snap@foodbankofalaska.org for more details.

SNAP Programs Team, Michelle, Carrie, Magen and Zander

Contact Us

To serve you more efficiently, we encourage you to reach out via email or text for faster responses due to our high call volume.

For non-English speaking clients, click here.

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Support for You & Your Family

  • Struggling to find food? Use our food pantry locator to find a nearby food distribution site for free groceries or a hot meal.
  • Need help beyond food? Alaska 2-1-1 connects you with local services for housing, utilities, healthcare, and more. It’s free, confidential, and available in multiple languages—just dial 2-1-1 to get started.
  • Seniors 60+ or living with a disability? You may qualify for a higher SNAP benefit by deducting medical expenses. Use our Medical Deduction Worksheet to check your eligibility and maximize your benefits.

YOU MAY NEED TO KNOW

Frequently Asked Questions

What is SNAP?

SNAP (Supplemental Nutrition Assistance Program), formerly known as food stamps, is a federal program that provides financial assistance to low-income individuals and families to purchase nutritious food. Benefits are loaded onto an Alaska Quest Card, which works like a debit card at approved grocery stores and markets.

How does Food Bank of Alaska support SNAP?

Food Bank of Alaska’s SNAP Outreach Team helps Alaskans by:

  • Answering questions about eligibility and benefits
  • Assisting with SNAP applications and required documentation
  • Advocating for better access to food assistance across the state
Why is SNAP important?

SNAP helps more families than any other food program in Alaska. In FY22 alone, it provided over $348 million in food assistance, supporting both households in need and the local economy. However, about 20% of eligible Alaskans don’t use their benefits, often due to stigma, transportation barriers, or application challenges.

Who qualifies for SNAP?

Eligibility is based on household income, size, and certain expenses. Many working families, seniors, and individuals with disabilities qualify.

How do I apply for SNAP?
You have multiple options:
  • Online: Apply through Food Bank of Alaska or through MyAlaska
  • Paper Application: Download a fillable PDF or request a mailed application with return postage
  • Phone Assistance: Request an appointment to complete your application over the phone
Where do I submit my application?
You can submit your completed application in the following ways:
How long does it take to get approved?

Applications are typically processed within 30 days, but households with little to no income may qualify for expedited benefits within 7 days.

What if I need help with my application?

Food Bank of Alaska’s SNAP Outreach Team is available to help!

Where can I use SNAP benefits?
You can use your Alaska Quest Card at:
  • Grocery stores and supermarkets that accept EBT
  • Farmers’ markets with EBT programs (some offer double benefits)
  • Some online retailers, including Amazon and Walmart (availability varies by location)
What can’t I buy with SNAP?
  • Alcohol, tobacco, and non-food items
  • Hot/prepared meals (except where authorized, such as select meal programs for seniors)
  • Vitamins and supplements
Can I use SNAP outside of Alaska?

Yes! Your Alaska Quest Card works in all 50 states at stores that accept EBT.

What if I need food right now?
If you need immediate food assistance, visit a food pantry or meal site near you.
  • Find food now: Food Pantry Locator
  • Call 2-1-1: A United Way resource connecting you to local support services
I have medical expenses—can I get extra SNAP benefits?

If you’re 60+ or have a disability, you may qualify for a higher benefit amount by deducting certain medical expenses. Use our Medical Deduction Worksheet to see if you qualify.

How do I protect my SNAP benefits from scams?

⚠ Never give out your PIN or personal information to unexpected callers or texts. The Division of Public Assistance (DPA) and Food Bank of Alaska will never call or email asking for your card number or PIN.

🚨 Beware of spoofing: Scammers may fake caller ID numbers to look like official agencies.

What should I do if I suspect fraud?
Hang up immediately if a caller asks for your PIN, Social Security number, or Alaska Quest Card details.
  • Call the number on the back of your Alaska Quest Card to verify any unusual requests
  • Report fraud to the Division of Public Assistance at 800-478-7778 and notify your local police department